Your satisfaction is our priority. Here is everything you need to know about returns.
Our Return Window
We accept returns within 30 days of delivery. If 30 days have passed since your delivery date, unfortunately we're unable to offer a refund or exchange.
Item Condition
To be eligible for a return, items must be:
- Unused and in the same condition as received
- In their original packaging
Sale Items
All sale items are final sale and are not eligible for returns or refunds. Please choose carefully!
Damaged or Defective Items
We've got you covered! If your item arrives damaged or defective, we'll make it right — no questions asked. Depending on the situation, we'll offer a full replacement or refund. Simply reach out to us within 30 days of delivery with a photo of the issue and we'll take care of the rest.
Return Shipping
- If you've changed your mind or the item isn't the right fit, return shipping costs are the responsibility of the customer.
- If the item is damaged, defective, or incorrect, we'll cover the return shipping because that's on us!
How to Start a Return
To initiate a return, please contact us at vitaroam@outlook.com with your order number and reason for return. Our team will get back to you within 1 to 3 business days with next steps.
Refund Processing
Once your return is received and inspected, we'll notify you of the approval status. Approved refunds will be processed to your original payment method within 5 to 10 business days.
A Note on Shipping Times
As we work with global suppliers to bring you the best travel essentials, this may result in slightly longer delivery windows. We appreciate your patience and are always here to help if anything goes wrong along the way.
Thank you for Supporting our Small Business!